Help Center

• Updates regarding schedules, policy changes, talent and/or other important information may be made as a FB post (facebook.com/highspots). Please make sure to check there for updates. All permanent changes will be listed below.
• Please note occasionally we will have to change guests, make a show private or reschedule a show for various reasons; we will not offer discounts for the above reasons.
• Facebook messages will not be answered during ANY of our live shows or outside normal business hours.
• Unfortunately our office is not open to the public. Walk-ins are NOT accepted at any time.

DOMESTIC US SHIPPING

• For international shipping we will ship direct to you across the globe. Shipping charges are determined based on the size, weight and destination for the product to be shipped out.
• We charge a flat rate for shipping across the globe. While these charges may seem high at times, this is to cover shipping and handling as prices have gone up across the globe. We do not offer shipping refunds even if you happen to find a cheaper rate as we go by what is listed via our shipping service calculator. 
• Please note, if the amount you have paid for shipping is not enough to cover the actual shipping amount, we will message you and invoice you for the balance. This balance must be paid prior to your order(s) shipping.
• You are responsible for any/all customs/VAT charges.
• All shipping updates can be accessed using the tracking number you receive to your email on file. Please check your tracking before contacting Highspots as our employees only have access to the same information you do.
• We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. For any lost, stolen or damaged packages please contact the applicable shipping service to make a claim.  

• For all figures, microbrawlers, funkos and other non-flat items unless explicitly noted, they are NOT MINT. All items will have shelf wear & tear from moderate handling. We will not accept returns/exchanges for this shelf wear and tear.
• For all signed promos, posters, funkos, figures, turnbuckles, etc please note that due to the amount of items we have signed, the type of paint pen/sharpie used and the way talent has signed there may be a slight difference in signature strength, slight smudging, slight creasing or different placement of where the signature is located vs the COA photos. We will not accept returns for this type of issue.
• For any unsigned items due to the age of the items and frequent handling of these items we cannot guarantee they will be mint. All items will have shelf wear & tear from these conditions. We will not accept returns/exchanges for this shelf wear & tear.
• Items shipped in top loaders and/or protective cases are for extra protection and at Highspots cost. If a top loader/case arrives damaged but the actual item is not damaged we will not replace the top loader(s)/case(s).
• Pictures on the website are used as a sample image and not necessarily the exact item you will receive. Please note due to the age of some photos/printing process they may be grainy, slightly pixelated and/or not as sharp as shown on your screen. We will not accept refunds for issues related to "photo quality".
• Occasionally we will offer a choice on a talent signature (real name or wrestler name for example). We do this when it has been cleared by the talent or talent's agent. Ultimately however the talent can choose to sign this way or choose to sign a different way. We will not offer refunds or discounts if a talent chooses to sign their name a different way as ultimately talent signatures are up to the talent.
• We do not offer refunds or exchanges for items won on during any auctions. Those items are all sales final.
• All items are packaged with care when they leave our facility, as they are further handled by the shipping service any damage occurring shipping (crushed boxes, dented products, etc) will need to be addressed with the shipping company and a claim filled through them.
• If you have questions about a particular item, please message us.

 RETURNS/EXCHANGES

• For any DVDs, we do not accept returns, exchanges or refunds. If a DVD arrives damaged and will not play we will replace the disc at no extra charge.
• We do not accept returns or exchanges on Box a Mania orders.
• Highspots reserves the right to charge a 50% restocking fee for goods that arrive in any condition other than new or at our discretion.
• To return/exchange any items you must first email us at sales@highspots.com. You will need your order number and the reason for the return. You will need to wait for our reply and further instructions. 
• Returns sent to us without prior approval will be sent back "return to sender" and not accepted.
• If you return an item, you are responsible for shipping costs back to Highspots unless we have made a mistake or a product is defective. In order for a product to be considered defective, it must be inspected by Highspots. Willful and/or deliberate damage to a product can be determined quite easily.
• If you return items that qualified for free shipping and your return takes you under that free shipping threshold amount, your refund will be less the shipping charges.
• While we back our products sold 100% we do want to make you feel comfortable.  If you choose to get one of our autographed items certified by a third party we offer a 30-day money back guarantee policy in the event that any of our autographed items do not pass certification.  You must return the original item with the denial letter from only a qualified third party such as: Beckett Authentication Services, Professional Sports Authenticator PSA/DNA, James Spence Authentication JSA.  If you need to return an item please notify us by email first at sales@highspots.com
• Once we receive the approved return and process the refund, please allow 2-5 business days for your refund to process to your method of payment.

 Highspots reserves the right to cancel and refund your order for any reason including abusive behavior. We also reserve the right to disable your account and/or disallow you from shopping with us. Policies subject to change.